Terms & Conditions

Last Updated: 23 March 2026
Effective Date: 09 Sep 2024

We thank you for reviewing our legal page. This section outlines the operational procedures and the methods of collecting and processing your personal data at Boops & Kisses Pet Care. If you would like to reach out to us, please do not hesitate to contact us.

This website was created and developed by Robert Le Blond, the owner of Boops & Kisses Pet Care, on September 9, 2024.

In order to enhance the efficiency of our website development, we have intermittently relied on free, fully-licensed websites for commercial use to source images and icons, such as FlatIcon. We have also utilised AI, specifically Bing AI, to generate images for the site.

In accordance with our download agreement with these companies, certain ones necessitate that we acknowledge the author. The following links have been provided for this purpose.

• The ‘Pet Nail Trims’ icon was created by ‘Freepik‘ at ‘FlatIcon’.
• The ‘Dog Grooming’ icon was created by ‘Park Jisun‘ at ‘FlatIcon’.
• The ‘No Group Walks’ icon was created by ‘Leremy‘ at ‘FlatIcon’.
• The ‘First Aid Trained’ icon was created by ‘Freepik‘ at ‘FlatIcon’.
• The ‘General Terms’ icon was created by ‘Flat Icons‘ at ‘FlatIcon’.
• The ‘Dog Walking’ icon was created by ‘Photo3idea_Studio‘ at ‘FlatIcon’.
• The ‘Pet Drop-in’ icon was created by ‘Gravisio‘ at ‘FlatIcon’.
• The ‘Gift Shop’ icon was created by ‘Aranagraphics‘ at ‘FlatIcon’.
• The ‘Privacy Policy’ icon was created by ‘Freepik‘ at ‘FlatIcon’.

We have collaborated from time to time with AON Productions Ltd and Christine Le Blond, who have graciously created graphics for our website and various business stationery. Please note that these images are protected by copyright and should not be reproduced in any form.

It is your sole responsibility to stay informed about these policies and any potential updates. Nevertheless, we will strive to communicate any revisions through our social media platforms. Boops & Kisses Pet Care will not be held liable if you fail to review this page.

You have a 30-day period beginning from the date we post updates on our social media channels about modifications to our legal page to accept our new policies. After the 30 days have elapsed, you will automatically agree to our updated policies. By using any of our services, you are agreeing to our terms of business.

In case of a price increase, all customers will receive notification one month prior to the changes. We will communicate this to you either in writing or verbally.

If external resource links have been included, Boops & Kisses Pet Care disclaims any responsibility for their potential obsolescence or changes in the links. It is your duty to verify the information we provide, as it is intended solely for guidance.

Loyalty Card Program

It is essential to keep your card in a secure location, as you will need to present it each time you want to earn a Paw Print Stamp. In the event that you misplace your loyalty card, you will lose all accumulated points associated with that card.

Boops & Kisses Pet Care reserves the right to end the loyalty card program at any time. That said, we will acknowledge the points you have already earned, even if you have not completed the necessary Paw Print Stamp collection.

It is not possible to convert Paw Print Stamps into cash, nor can they be exchanged for money off any other type of service.

When you have successfully collected the correct number of stamps and are ready to redeem your discount, please bring the completed card to us. We will dispose of it and issue you with a new card. If you decide not to continue with your loyalty card you may give your loyalty card to a friend or family member to use. Please kindly note that Paw Print Stamps can be transferred to a friend or family member’s card, but you will forfeit all of your Paw Print Stamps in doing so.

You can earn a Paw Print Stamp by using any of our services. Please note, only one Paw Print Stamp is awarded per service.

Please be advised that Paw Print Stamps cannot be dated retroactively and you can only redeem one completed loyalty card at any one time. It is your responsibility to present your loyalty card at the time of service completion. Paw Print Stamps cannot be back-dated.

If you take advantage of an active offer, you can choose either to redeem the offer or collect a Paw Print Stamp/use your completed points card—however, you cannot do both at the same time.

For households with multiple dogs, a single loyalty card will be issued. Each visit by any dog from the same household will result in a stamp being added to the card, facilitating quicker accumulation of points. If you would like us to manage your loyalty card, we can add your dog(s) name to it. This service ensures that, even if you are unable to keep track of your card or tend to forget it, we can manage it on your behalf and accurately award you points by referencing the information on the card.

Boops & Kisses Pet Care retains the authority to modify the regulations concerning our loyalty card program. By utilising the loyalty cards, you consent to these terms and conditions associated with the loyalty card scheme.

Last Updated: 29 March 2026
Effective Date: 23 August 2025

For customers booking individual nail trim sessions for one pet, the cost will include the nail trim fee plus a mileage charge.

If you have multiple pets within the same household and book individual sessions, the mileage fee will be waived, making it more cost-effective for multi-pet households.

Block bookings are offered at a reduced rate and are designed to provide better value, particularly for pets who may require multiple shorter sessions to complete treatment comfortably. This flexible approach allows owners to spread appointments over time without feeling pressured to complete services in a single visit.

All block booking sessions must be paid for in advance.

For customers choosing block booking sessions, we offer flexible options for households with multiple pets. You may use a single block booking card across all pets, allowing sessions to be used more quickly and at a lower overall cost, or opt for a separate card for each pet.

Please note, mileage charges still apply to block booking appointments regardless of the number of pets in the household.

We prioritise the comfort and wellbeing of every animal in our care, using either nail clippers or a nail grinder, depending on which method your pet tolerates best. For more anxious pets, we typically use a nail grinder, as it is a gentler and safer option, although it may take slightly longer. In cases where the quick is extended and there is minimal nail to trim, a nail grinder is used to ensure safety.

Owners may be required to assist by holding their pet during the nail trim to help maintain a calm and secure environment.

In some cases, it may not be possible to safely complete a nail trim during a scheduled grooming appointment, particularly if additional assistance is required and/or the customer is unavailable at the time.

Where this occurs, a separate appointment can be arranged on an alternative day to complete the nail trim in a safe and controlled manner.

If a mobile visit is required for the rescheduled appointment, only mileage will be charged. Alternatively, if the customer chooses to attend at the grooming location, no additional charge will apply for the nail trim service.

While every precaution is taken, we cannot be held liable if the quick is accidentally nicked due to its unexpected length or if your pet moves suddenly during the process.

If your pet is unwilling to tolerate a nail trim, we will not proceed by force. In such cases, we recommend seeking assistance from a veterinary professional to ensure the procedure can be carried out safely.

Failure to attend a scheduled appointment, or to provide sufficient notice of cancellation or rescheduling, may result in the forfeiture of the appointment. No refunds will be given for unused block booking appointments.

Last Updated: 10 April 2026
Effective Date: 09 Sep 2024

Thank you for selecting our salon for your dog’s grooming needs. We assure you that we will treat your dog with the utmost care and attention. Before we begin the grooming process that your pet truly deserves, we kindly request that you review and agree to how Boops & Kisses Pet Care will run our dog grooming business. Please take a moment to read these terms and conditions, as they are essential for ensuring a stress-free environment and the safety of all pets and ourselves in our salon.

It is essential for your pet to maintain good health and fitness. Grooming sick or elderly dogs is solely the owner’s responsibility, as it may reveal hidden skin or health issues for which we cannot accept liability.

It is essential for your pet to have current vaccinations, as an unvaccinated pet poses a risk to itself and to others. We would like to have all dogs who enter our grooming salon to have all of their vaccinations, but understand that some still don’t. However, we do disinfect our grooming equipment after each use, it is your responsibility to make sure they have the correct vaccinations. When bringing your puppy to us, please make sure they are fully vaccinated and over 12 weeks old.

Ideally your first puppies groom is recommended before 16 weeks of age.

During the grooming process, we prioritise the health, safety, and well-being of your pet. Whilst we take every precaution, accidents can occasionally occur due to the fidgety nature of pets or pre-existing conditions such as warts, scabs, or skin tags. It is important to note that such incidents are very rare, but a minimal risk is inherent in grooming. By agreeing to our services, you acknowledge that while we exercise utmost care, accidents may happen at your own risk. In case of an accident or injury, we will administer first aid; however, if further treatment is necessary, we will contact you to take your pet to the veterinarian. If we are unable to reach you, we will take your pet to the nearest veterinary clinic. Please report any nicks or cuts to us within 24 hours. Please kindly note that we record all grooming sessions.

We do not allow pets that are sedated to be groomed under any circumstances.

Pregnant dogs – Although we take great care with all dogs, pregnant females are groomed at the owner’s discretion.

Certain pets may need extended appointment durations due to anxiety or difficult behaviour. We will inform the owner of any changes in fees prior to starting the grooming process.

Concerning Aggressive Pets. We will make every effort to accommodate an aggressive pet; however, in severe situations, we reserve the right to discontinue the grooming process if the pet poses a risk to itself or others due to its aggression. It is important to understand that you may still be liable for the grooming fees, as well as any extra expenses.

Pet health is a priority. Please inform us of any health issues your pet may have, especially conditions such as epilepsy, diabetes, arthritis, heart problems, skin allergies, and any discomfort. During the health check prior to grooming, we will inspect your pet for any lumps or bumps. If we discover anything concerning, we will inform you when you come to collect your pet. Any identified lumps or bumps should be evaluated by a veterinarian. The well-being of every pet is important to us, and we reserve the right to decline or halt grooming if we believe the pet is unwell.

Whilst we strive to meet the owner’s desired styling, it may not always be possible due to factors such as coat type, the pet’s behaviour, or their tolerance levels.

When dealing with a matted coat, trying to brush out severe tangles can cause significant discomfort and stress for your pet. Therefore, we recommend a ‘clip-off’, of your dog’s coat to effectively remove the matted and damaged fur. Before we proceed with the grooming, we will discuss this with you.

We may take photos of your pet to use as before and after images for our social media posts. By using our dog grooming services, you consent to us using these photos.

The groomer shall not be liable for any irritation, abrasions, patchiness, or coat loss resulting from pre-existing conditions or failure to disclose any health issues or behavioural concerns.

Should we find evidence of fleas on your dog during our examination, and you were not aware of the issue, we will notify you through the contact method you have supplied. Please be advised that grooming cannot take place until the fleas are completely removed, unless you decide to incorporate flea treatment into your grooming package. If you prefer not to add this service, you will need to make arrangements to pick up your dog from our salon.

If you know that your dog has fleas, it is essential to administer your own flea treatment before the grooming session. We utilise a shampoo-based flea treatment, which is then complemented by a second shampoo designed to promote the health of your dog’s coat.

When we are grooming your dog, we will only do what your dog will allow. The more times you bring your dog to us, the quicker they will get used to us. We will not force them to have something done that they do not want.

We allow approximately 2 hours for an Advanced Groom and 1.5 hours for a Basic/Standard Groom. This time does not include any breaks we feel that your dog should have if they become restless so please be aware that extra time may be added on due to this. Please kindly note that your dogs behaviour, coat condition, and their size will also have an impact on the time it usually takes to get through a groom.

Please refrain from bringing your dog into the salon if your dog is in season.

We provide a convenient collect and drop-off service for your dog. To ensure a smooth experience, please ensure that your dog has been to the toilet before we arrive. If your dog uses our vehicle as a toilet, a £5.00 fee will apply for cleanup. To avoid this charge, you can provide puppy training pads to protect our car seat.

Cancellations, Payments & Rescheduling

For weekday sessions, a non-refundable deposit of 25% is required at the time of booking to secure your appointment. Weekend bookings require a non-refundable deposit of 50%. Appointments will not be confirmed without the required deposit, and they are processed on a first-come, first-served basis.

Appointments may be cancelled or rescheduled up to 48 hours prior to the scheduled time. Cancellations made with less than 48 hours’ notice, or failure to attend an appointment, will result in the forfeiture of your deposit. A new deposit will be required to secure any future appointment.

If you do not transfer your deposit to a future booking before your originally scheduled appointment date, it will not be possible to do so. Additionally, if you reschedule your appointment after the initial booking, a new deposit will be required.

You are permitted two attempts to reschedule your appointment.

After the second rescheduled appointment, your deposit will be forfeited, and you will be required to rebook with a new deposit. Regardless of whether this occurs within the 48-hour rescheduling window, a new deposit must be paid before a new appointment can be issued.

All deposits are non-refundable but can be transferred to an alternative date or time with 48 hours’ notice. If you cancel or reschedule with less than 48 hours’ notice, deposits may be forfeited.

Extra charges: Payment is due upon the collection/drop-off of your pet. Pet owners should be aware that certain pets may need additional extensive grooming needs.

Welfare Grooms

We are so excited to help dogs in rescue centres feel more comfortable! Our welfare grooming service is designed specifically to remove severe matting and give dogs a fresh start. By booking a free welfare groom, you agree to the following terms:

Scope of Service
To prioritise the dog’s comfort and health, all welfare grooms will result in a “one length all over” clip (shave-down). This is the safest and most humane way to remove severe matting. We do not offer breed-standard styling or specific aesthetic requests for this free service.

Eligibility & Proof
This service is strictly for rescue dogs currently in the care of a registered rescue centre. You must provide official proof (such as an ID badge or the dog’s rescue papers or a letter from the rescue centre) at the time of the appointment.

Booking Limits
To ensure we can help as many dogs as possible, this free service is limited to one welfare groom per month per rescue organisation. We offer one free groom per dog to address severe matting issues.

Transport
Boops & Kisses Pet Care does not provide collection or drop-off services. It is the responsibility of the rescue centre or organisation to transport the dog to and from our salon in Hemsworth.

Health & Temperament
Please disclose any known medical conditions or behavioural issues beforehand by filling in the dog grooming booking request form. It is the centres or organisations responsibility to provide muzzles should the dog be prone to aggressive tendencies.

Right to Withdraw
Boops & Kisses Pet Care reserves the right to amend, suspend, or end this free welfare grooming service at any time without prior notice.

Last Updated: 14 April 2026
Effective Date: 02 April 2026

Non-Veterinary Procedure

Emmi Pet Teeth Cleaning is a cosmetic, non-invasive ultrasonic teeth cleaning service and is not a veterinary dental treatment. It does not replace professional veterinary dental care. No diagnosis, treatment, or medical advice will be provided.

If your pet shows signs of dental disease, infection, loose teeth, bleeding gums, or other medical concerns, you will be advised to seek care from a qualified veterinarian.

Pet Health Requirements

Owners confirm that:

• Their pet is fit and healthy

• The pet does not have serious dental disease, oral infections, or untreated medical conditions that could make the procedure unsafe

• The pet has not shown aggressive behaviour that could endanger staff

We reserve the right to refuse or stop treatment at any time if the pet shows stress, aggression, illness, or if dental issues appear to require veterinary care.

Results Disclaimer

While Emmi Pet Teeth Cleaning can help reduce plaque, tartar buildup, and improve breath, results vary depending on:

• The severity of tartar

• The pet’s diet

• The pet’s age

• At-home dental care

Multiple sessions may be required to achieve the best results.

No guarantees are made regarding the level of tartar removal or whitening achieved.

Owner Responsibility

Owners agree to:

• Provide accurate information about their pet’s health and behaviour

• Follow any recommended aftercare or maintenance advice

• Understand that maintenance sessions are usually required for long-term results

Liability

All care is taken to ensure the safety and comfort of your pet. However, by booking this service you acknowledge that:

• Animals may react unpredictably

• The salon and staff cannot be held liable for unforeseen reactions or complications arising from the procedure, except in cases of negligence

Toothbrush Head Policy

• When you purchase a toothbrush head from us, payment must be made at the time of booking your appointment

• Your purchased toothbrush head will be stored safely at the salon and thoroughly disinfected after every use

• Each toothbrush head is assigned to one dog only and will not be used on multiple pets that visit the salon

• We will also inform you when it is time to replace your toothbrush head. At that point, you will need to purchase a new head from us

Initial Session

All dogs must attend an initial Emmi-Pet teeth cleaning session before any further appointments are booked.

• The initial session cost is £45.00

• This appointment includes an assessment of your dog’s teeth and gums, which includes a dedicated toothbrush head uniquely for your dog’s use

Follow-Up Session Options

After the initial session, customers may choose one of the following options:

Pay As You Go

• Follow-up sessions are £35.00 per session

6 Session Block Booking

• Customers may purchase a block of 6 sessions at a discounted rate

• Block bookings must be paid in full in advance

Block Booking Requirements

• The 6-session block is designed for weekly appointments to achieve the best results for your dog’s dental health

• Customers should aim to attend once per week until the block is completed

Block Booking Completion

Upon completion of the initial course of 6 sessions, customers are not required to continue immediately and may return at a later date. A further course of 6 sessions will be available at the same rate, provided the toothbrush remains in suitable working condition.

Where a replacement toothbrush is required, the cost of the subsequent 6 sessions will be £130.

Following the initial course of sessions, customers may opt for a pay-as-you-go arrangement. Individual sessions are charged at £35 per session where the existing toothbrush remains suitable for use. Where a replacement toothbrush is required, the first session will be charged at £45.

Appointment Scheduling

• Customers are responsible for booking each appointment in advance to ensure availability

• While weekly attendance is recommended, we understand that unforeseen circumstances may arise

Block Booking Expiry

• All 6 sessions must be used within 3 months of the purchase date

• Any unused sessions after this period will be forfeited and are non-refundable

Missed Appointments

• If an appointment is missed or cancelled without sufficient notice, the session will be forfeited

• No refunds or replacements will be given for missed appointments

Refund Policy

• All payments are non-refundable, including block bookings

• Unused sessions within a block booking cannot be exchanged for cash or credit

Consent

By booking or attending an appointment, the owner confirms that they:

• Have read and understood these Terms & Conditions

• Give permission for Emmi-Pet Teeth Cleaning to be performed on their pet

• Accept the non-veterinary nature of the procedure

Last Updated: 13 February 2025
Effective Date: 09 Sep 2024

1. Relationship and Responsibilities:

1.1. The Owner acknowledges that the Walker provides services as an Independent Contractor rather than as an employee. The Walker is responsible for their own insurance and for all necessary statutory declarations and payments related to income tax and VAT (value added tax), where applicable.

1.2. The Walker agrees to deliver the specified services with attentiveness, approachability, and compassion, while the Owner commits to supplying all essential information to facilitate this process.

1.3. The Walker commits to delivering all services in a kind, humane, reliable, and trustworthy manner. The Owner agrees to inform the Walker of any concerns within one hour of their return. In the event of an emergency, adverse weather conditions, or a natural disaster, the Owner grants the Walker the authority to exercise reasonable judgment regarding the care and welfare of the Owner’s dog(s). The Walker also agrees to inform the Owner of any incidents related to the dog(s) that may impact their care and wellbeing.

1.4. The Walker will provide suitable waste bags and will responsibly dispose of the dog(s) feces in all public areas.

1.5. Boops & Kisses Pet Care limits dog walking to a maximum of two dogs per household at any given time, primarily focusing on solo walks.

1.6. The Owner will supply appropriate harnesses, collars, and leads that have been approved by the Walker, along with coats or muzzles if necessary.

1.7. The Owner is responsible for ensuring that the dog(s) are fully vaccinated, including rabies, and will keep all vaccinations up to date throughout the duration of this Contract.

1.8. The Walker is not obligated to assume any duties beyond those specified in the Contract. It is entirely up to The Walker to choose whether to take on additional tasks beyond what is requested.

1.9. The Owner may, at their discretion, grant the Walker permission to access the Owner’s address as required to carry out the necessary services.

1.10. The Owner and Walker mutually consent to give each other at least one week’s notice prior to any upcoming holiday periods when dog walking services will be suspended. In the event that the Owner is on holiday, dog walking services will not take place unless explicit permission is granted for them to continue, along with the necessary arrangements for Boops & Kisses Pet Care to access the property to perform the service.

2. The Owner and Walker consent to the subsequent Payment and Payment Terms:

2.1. The complete fee for the walking services may be settled on the day of the walk or collected on the final walk of that week. Additionally, if arranged beforehand, payment can be made at the end of the calendar month following the last walk.

2.2. Payment can be made either by cash or via direct bank transfer. When processing your payment, please ensure to include your name and the date of one of the walks as the payment reference.

3. Walking Schedule:

3.1.The Owner acknowledges that any requested changes or additions to the Services may result in alterations to all scheduled dates. Additionally, the completion date may be influenced by weather conditions. The Walker will carry out the Services in-line with the agreed-upon schedule or by the Sunday preceding the start of the week.

3.2. The Owner will choose the specific services to be included in the Contract and Services. The arrangement of these services may be modified according to the Owner’s requirements and the Walker’s availability. All agreed-upon services will be confirmed through email or a phone call, followed by a confirmation email.

4. Termination of Contract:

4.1. Either party has the right to terminate this Dog Walking Contract by providing at least 24 hours’ notice before a scheduled visit, without facing any penalties or damages. Notification via email is considered sufficient. We also retain the right to terminate The Contract immediately if we suspect misuse of our services, which may include excessive cancellations and rebooking, or any instances of bullying directed at The Walker or our business.

4.2. Cancellation of scheduled walks by the Owner with less than 24 hours’ notice may result in a full charge or may be rescheduled at the Walker’s discretion.

4.3. In the event that the Walker, as the sole proprietor, must cancel a scheduled walk due to unexpected circumstances, they may designate a substitute Walker with the Owner’s consent. Any variation in the fees incurred will be the responsibility of the Walker.

4.4. If any dog(s) exhibit aggressive or dangerous behavior, the Walker reserves the right to terminate this dog-walking contract immediately.

4.5. Any inaccurate or deceptive information provided by the Owner may be considered a violation of the terms of this Dog Walking Contract and could result in immediate termination of the agreement.

4.6. Termination under the conditions outlined in sections 4.4 or 4.5 shall not grant the Owner any rights to refunds or relief from any outstanding payments owed.

5. Inclement Weather Policy:

5.1. To ensure the well-being of both the Owner’s dog(s) and the Walker, walks will be suspended if the temperature falls below 0 degrees Celsius (including wind chill) or exceeds 25 degrees Celsius (including humidex). Additionally, walks will not take place during adverse weather conditions such as strong winds, heavy snowfall, heavy rainfall, thunderstorms, or lightning, as these can hinder safe walking conditions. In cases of inclement weather, the dog(s) will receive an outdoor break at the Owner’s residence, followed by indoor socialisation for the remainder of the time.

6. Liability:

6.1. The Walker will maintain liability insurance in connection with the services provided to the Owner.

6.2. The Walker shall not be held responsible for any security breaches or for any loss or damage to the Owner’s property if access to the property is granted to any other individual during the duration of this Contract.

6.3. The Walker will not be responsible for any incidents of any kind that may occur to a dog or as a result of a dog having unsupervised access to the outdoors.

6.4. The Owner will be responsible for all medical costs and damages arising from an injury to the Walker that is caused by the dog(s).

6.5. The Walker is not responsible for the transportation of dog(s) to and from veterinary clinics, grooming services, or kennels, nor for any medical treatment, grooming, or boarding services offered for the dog(s) and the related costs. However, the Walker retains the discretion to make such arrangements if deemed necessary.

6.6. You acknowledge that by directing Boops & Kisses Pet Care to let your dog off the lead, you take full responsibility for any loss or damage that may occur as a result. In the event that your dog attacks a person or another dog, or is involved in a conflict leading to injury or damage, you agree to be liable for all losses, including veterinary bills or any required medical care.

6.7. The Owner acknowledges that they have willingly consented to pay for dog walking services and the socialisation of their dog(s) as specified in this Contract. They understand that the process of walking their dog(s) and interacting with other individuals or animals carries inherent risks of injury to the Walker, other individuals, their dog(s), and other dogs, and that these risks are solely the responsibility of the Owner.

6.8. The Owner acknowledges and accepts all associated risks and agrees to take full responsibility for any injuries sustained by their dog(s). The Owner recognises that dogs, regardless of their training or previous behavior, may behave unpredictably due to instinct or situational factors, and thus agrees to bear the risk of potential injury to their dog(s). Additional risks include, but are not limited to: canine diseases, altercations between dogs, bites, injuries to humans and other dogs, the possibility of dogs escaping through or beneath fences; exposure to vegetation that may contain burrs or seeds that could become entangled in a dog’s fur or lodged in their feet, ears, nose, or eyes; the presence of insects such as mosquitoes, ticks, wasps, and fleas; and encounters with wild animals like foxes, badgers, or stray dogs or cats, all of which could pose a threat to the health and safety of their dog(s).

6.9. The Owner acknowledges and explicitly accepts all additional risks involved. In consideration our dog walking sessions or socialisation activities their dog(s) may engage in, the Owner hereby irrevocably releases and discharges the Walker from any and all claims, demands, damages, rights of action, or causes of action, whether known or unknown, anticipated or unanticipated, that may arise from the intended use of the aforementioned dog walking and socialisation sessions.

6.10. The Owner has thoroughly reviewed this release of liability and comprehends and fully consents to its terms.

6.11. The Owner understands that in the event of a bite incident involving their dog(s), irrespective of who the victim may be, it is the Walker’s duty to report the occurrence to the appropriate authorities.

7. Indemnification:

7.1. The parties consent to indemnify and protect one another, along with their respective employees, successors, and assigns, from any and all claims resulting from the intentional or negligent actions of either party.

8. Emergencies:

8.1. In case of an emergency, the Walker will reach out to the Owner using the provided contact numbers to verify the Owner’s preferred course of action. If the Owner is unavailable for a timely response, the Walker is granted the authority to:

• Transport the dog(s) to the listed veterinarian
• Request onsite treatment from a veterinarian
• Transport the dog(s) to an emergency clinic if the previous two options are not feasible

9. Security:

9.1. The Walker guarantees the protection and confidentiality of all keys, remote entry devices, access codes, and personal information belonging to the Owner. These items will be returned to the Owner at the conclusion of the contract period or promptly upon request.

10. Assignment

10.1. No party is permitted to transfer any of its rights or delegate any of its obligations under this Dog Walking Contract without obtaining prior written consent from the other party, unless otherwise specified.

11. Binding Effect

11.1. The provisions of this Contract shall be obligatory for and inure to the advantage of, and may be enforced by the successors, legal representatives, and assigns of either party.

12. General

12.1. The parties consent that any or all sections of this Contract may be presented to the other party in a clear and recordable electronic format. Upon confirmation of receipt by the receiving party, these sections shall be considered valid components of the Contract.

12.2. Paragraph headings are provided solely for ease of reference and are not meant to influence the interpretation or determination of rights or obligations under this Contract.

12.3. Where applicable, terms indicating one gender shall encompass the other, and terms denoting the singular shall also refer to the plural, and vice versa.

Last Updated: 02 February 2025
Effective Date: 09 Sep 2024

You are responsible for supplying the necessary pet food and treats throughout the pet drop-in service. If any additional food or treats are needed, you consent to refund Boops & Kisses Pet Care for those extra expenses upon receipt presentation.

We will make every reasonable effort to reach you in case of an emergency. However, Boops & Kisses Pet Care retains the authority to make decisions concerning the health of your pet or pets, ensuring that such decisions are always made in the best interest of the animal or animals being looked after in our care and based on the guidance of a veterinary surgeon. Should your pet or pets experience illness, an accident, injury, or any signs of pain, we may need to transport them to a veterinary surgeon, and you agree to cover all associated veterinary costs.

You commit to fully revealing any attributes or issues that may deem your pet or pets unsuitable for the pet drop-in service. This includes, but is not limited to, behavioral or health challenges and any anti-social conduct, such as aggression. A failure to disclose any relevant information that could affect the pet’s suitability for the service will be viewed as a significant omission, representing a fundamental breach of this agreement. Additionally, you will be liable for any extra costs that Boops & Kisses Pet Care may face due to your omission of information in your booking that would be considered reasonably unsuitable for the pet drop-in service.

A deposit is required at the time of booking. Your booking will only be confirmed once we have received both the deposit and the completed online booking form. Boops & Kisses Pet Care cannot hold bookings for more than 10 days; if the deposit is not received within this timeframe, your booking will be canceled. Please be aware that deposits are non-refundable.

In the event that Boops & Kisses Pet Care cannot fulfil a booking, we will issue a full refund as well as any other payments you have made.

Privacy Policy

Last Updated: 02 February 2025
Effective Date: 09 Sep 2024

This document serves as the Privacy Policy for Boops & Kisses Pet Care, detailing our approach to privacy and data protection. For further information, please email us at boop@boopsandkisses.co.uk or contact us by phone at 07948171767.

Boops & Kisses Pet Care is dedicated to safeguarding your privacy and will utilise the information we gather about you in a lawful manner, adhering to the General Data Protection Regulations 2018.

We gather information about you to fulfil our legal responsibilities as outlined in section 61(2) of the Animal Health and Welfare Act 2006. Retaining your data is essential for us to adhere to legal requirements, support effective animal care, engage in discussions with veterinarians when needed for your pet’s well-being, and deliver the highest quality of service.

Your personal information is an integral component of the agreement between you and us.

This Privacy Policy outlines how we collect, utilize, and share your information when you access this website (boopsandkisses.co.uk), referred to as the “Service.” By using the Service, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to the handling of your personal data, we kindly ask that you refrain from accessing or using the Service.

We reserve the right to amend this Privacy Policy at any time and will attempt to notify you via our social media platforms. However, it is also your responsibility to stay informed about any changes.

The updated Policy will take effect 180 days after it is published in the Service. Your ongoing access to or use of the Service following this period will indicate your acceptance of the updated Privacy Policy. We encourage you to review this page regularly.

The information we are required by law to collect and process about you includes:

1. Name
2. Email
3. Phone Number
4. Address
5. Payment Information
6. Information about your pet(s)
7. The veterinary practice you visit
8. Emergency contact details, including their name, phone number, address, and email address

Methods of collecting your information:

1. When a user fills out the registration form or submits personal information in other ways
2. Through user interactions with the website
3. From publicly accessible sources, such as Google Analytics

The information we collect will be used for the following purposes:

1. To create user accounts
2. To enforce these terms and conditions

In the event that we intend to use your personal information for purposes beyond those initially specified, we will obtain your consent by providing you with written notice.

Our Information Sharing Policy:

You can verify the information we hold by contacting us via email, and we will promptly correct any inaccuracies. We will not disclose your information to any third parties unless required by law. Local authority officials are entitled to access your data, and your veterinarian may require your emergency contact number and may verify your address. We are obligated to keep your records for a period of three years. We will not share your personal information with any third party without obtaining your consent, except in specific situations outlined below.

1. Analytics
2. Data collection & processing

We stipulate that third parties must use the personal information we share solely for the specific purpose for which it was provided and must not retain it longer than necessary to fulfil that purpose. We may also disclose your personal information in the following scenarios: (1) to comply with relevant laws, regulations, court orders, or other legal processes; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any rights of third parties. If Boops & Kisses Pet Care or the Service is merged with or acquired by another organisation, your information will be transferred as part of the assets to the new owner.

Retention of Your Information:

The following outlines the duration for which we will keep your personal data once it is no longer required for processing. After these periods, all data and accounts will be permanently erased.

1. Inactive accounts: 3 years (If your account is inactive for 3 years, it will be permanently closed, and all data will be lost and cannot be recovered.)
2. Pending orders: 7 days (If you place an order and we are waiting for payment, your order will be canceled after 7 days, and your account may be closed along with its data.)
3. Failed orders: 7 days (If your order fails and is not completed, it will be canceled, and your data will be removed.)
4. Canceled orders: 3 days (If you cancel your order without completing it, the order will be permanently deleted, and your account and data may also be closed.)
5. Completed orders: (Your data will be retained until you no longer need your account and request its deletion. If your account remains inactive for 3 years, it will be deleted, and all data will be lost.)

It may be necessary for us to keep specific information for extended durations to comply with legal requirements related to record-keeping and reporting, or for other valid purposes such as the enforcement of legal rights and fraud prevention. Additionally, residual anonymous data and aggregate information that do not identify you, either directly or indirectly, may be retained indefinitely.

Your Rights:

Depending on the applicable legislation, you may have the right to access, correct, or delete your personal data, request a copy of it, limit or oppose its active processing, ask us to transfer your personal information to another organisation, revoke any consent you have given for data processing, and file a complaint with a regulatory authority, along with any other rights that may be pertinent under the relevant laws. To exercise these rights, please contact us, and we will address your request in compliance with the applicable legal framework.

Security:

Your information’s security is of utmost importance to us, and we will employ reasonable security measures to mitigate the risk of loss, misuse, or unauthorised alteration. However, given the inherent risks, we cannot guarantee total security. Consequently, any information you choose to transmit to us is done at your own risk.

Grievance / Data Protection Officer:

Should you have any questions or concerns regarding the handling of your information that we possess, please direct your grievances to Boops & Kisses Pet Care via email at boop@boopsandkisses.co.uk. We will respond to your inquiries in compliance with the relevant legal requirements.

The legal grounds for processing personal data in this situation are outlined in Article 6 (1) lit. c and Article 6 (1) lit. f of the GDPR. Our legitimate interest lies in the management of cookies and similar technologies, along with the associated consents. Providing personal data is not a contractual obligation nor is it essential for entering into a contract. You are not required to submit personal data; however, if you choose not to, we will be unable to manage your consents effectively.

Cookie Policy

Last Updated: 24 November 2025
Effective Date: 09 Sep 2024

What are cookies?

This Cookie Policy outlines the definition of cookies, our usage of them, the various types we employ, the data we gather through cookies, and the purposes for which this information is utilized. Additionally, it provides guidance on how to adjust your cookie preferences.

Cookies are small text files that store limited information on your device when you access our website. They play a crucial role in ensuring the website operates effectively, enhances security, improves user experience, and allows us to assess website performance and identify areas for enhancement.

How do we use cookies?

Like many other online platforms, our website utilises both first-party and third-party cookies for various functions. First-party cookies are essential for the proper operation of the site and do not gather any personally identifiable information. The third-party cookies implemented on our site primarily serve to analyze website performance, monitor user interactions, enhance security, deliver relevant advertisements, and ultimately improve your overall user experience while facilitating quicker future interactions with our site.

How to control the use of cookies?

Different web browsers have their own techniques for blocking and deleting cookies associated with websites. You can alter your browser settings to prevent or remove these cookies. Below, you will find links to support documents that guide you on managing and deleting cookies in the leading web browsers.

1. Chrome
2. Safari
3. Firefox
4. Internet Explorer

Should you be using an alternative web browser, please consult the official support resources provided by that browser.

Control of Substances Hazardous to Health

Last Updated: 02 April 2026
Effective Date: 02 April 2026

1. Policy Statement

I am committed to maintaining a safe and healthy working environment within my home-based dog grooming salon by complying with the Control of Substances Hazardous to Health (COSHH) Regulations. I take all reasonable steps to minimise risks to myself, clients, and animals.

2. Scope

This policy applies to all activities carried out within my home pod, garden grooming salon. As a sole trader, I am responsible for implementing and maintaining COSHH compliance.

3. Responsibilities

I am responsible for:

• Completing and reviewing COSHH risk assessments

• Ensuring safe use, handling, and storage of all products

• Following manufacturer guidance

• Maintaining a clean and safe workspace

4. Hazardous Substances Used

Although I use primarily vegan-friendly and gentle grooming products, substances may still pose risks. These include:

• Dog shampoos and conditioners (vegan-friendly)

• Grooming sprays and detanglers

• Disinfectants and cleaning products

• Ear and eye cleaning solutions

5. Risk Assessment

• All products used are assessed for potential hazards

• Safety Data Sheets (SDS) are obtained where available and kept accessible

Risks considered include:

• Skin irritation

• Eye contact

• Inhalation of sprays

• Accidental ingestion

6. Control Measures

To reduce risk, I will:

• Use high-quality, vegan-friendly, low-toxicity products

• Follow all manufacturer instructions

• Avoid overuse or mixing of products

• Ensure good ventilation within the salon

• Wash hands regularly between grooms

• Keep work areas clean and dry

7. Personal Protective Equipment (PPE)

• Gloves are worn when necessary (e.g. cleaning, handling chemicals)

• Apron or protective clothing is used to reduce skin exposure

• PPE is maintained and replaced as needed

8. Storage of Substances

• All products are clearly labelled

• Stored securely in the salon, away from pets and public access

• Kept in original containers where possible

• Stored in a cool, dry place

9. Emergency Procedures

• In case of spills: clean immediately using appropriate materials

• In case of skin/eye contact: rinse thoroughly with water

• Follow first aid guidance from product labels/SDS

• Seek medical advice if required

10. First Aid

• A basic first aid kit is available in the salon

• Any incidents or reactions are recorded

11. Waste Disposal

• Waste products and empty containers are disposed of in accordance with local authority guidelines

• No chemicals are poured into drains unless safe to do so

12. Monitoring and Review

• COSHH assessments are reviewed annually or when new products are introduced

• Working practices are regularly checked to ensure safety

13. Record Keeping

• COSHH assessments

• Product information/SDS

• Incident records

14. Policy Review

This policy will be reviewed annually or when there are significant changes to products or working practices.