Terms & Conditions

Last Updated: 12 July 2026
Effective Date: 09 Sep 2024

Legal Information & Website Terms

Thank you for visiting the Legal Information section of the Boops & Kisses Pet Care website. This page sets out the legal information, policies, procedures, terms and conditions governing the use of this website and the provision of services by Boops & Kisses Pet Care. It also explains how personal information may be collected, processed, stored and used in connection with our business activities.

If you have any questions regarding the information contained within this page or require clarification of any policy or term, please contact Boops & Kisses Pet Care before making a booking or using our services.

This website was designed and developed by Robert Leblond, Owner of Boops & Kisses Pet Care, and was first published on 9 September 2024.

In the development of this website, Boops & Kisses Pet Care may utilise artificial intelligence technologies, including ChatGPT, to assist with website development, content drafting, editing, graphic design and the creation of certain visual or written materials. All content published on this website is reviewed and approved prior to publication. Whilst reasonable care is taken to ensure that the information contained within this website is accurate at the time of publication, Boops & Kisses Pet Care makes no representation or warranty, whether express or implied, that the content is complete, accurate, reliable or current at all times. Information published on this website may be amended without prior notice.

It is the responsibility of every customer, visitor and user of this website and our services to read, understand and remain familiar with the most current version of our Terms and Conditions, policies and procedures. Boops & Kisses Pet Care may, at its sole discretion, notify customers of significant amendments by means including, but not limited to, updates published on our website, social media platforms or by email. However, Boops & Kisses Pet Care does not warrant that every individual will receive, access or review such notifications and shall not be liable for any loss, expense, inconvenience or misunderstanding arising from a customer’s failure to review or comply with the current version of our published terms or policies.

Boops & Kisses Pet Care reserves the absolute right, at any time and without prior notice, to amend, update, suspend, withdraw, replace or discontinue any aspect of its business operations, including but not limited to services, pricing, promotions, loyalty schemes, competitions, policies, procedures, booking requirements and these Terms and Conditions. Any such amendment shall take effect immediately upon publication unless otherwise stated.

By accessing this website, making an enquiry, submitting a booking request, purchasing products or services, or otherwise using any service provided by Boops & Kisses Pet Care, you acknowledge that you have read, understood and agree to be legally bound by the current version of our Terms and Conditions, policies and procedures.

Where this website contains links to third-party websites, applications, social media platforms or other external resources, such links are provided solely for convenience and informational purposes. Boops & Kisses Pet Care has no control over, and accepts no responsibility or liability for, the content, accuracy, availability, security, privacy practices or continued operation of any third-party website or service. The inclusion of any external link does not constitute an endorsement or recommendation. Access to and use of third-party websites is entirely at the user’s own risk, and users are advised to review the applicable terms, conditions and privacy policies of those third parties before relying upon any information or using their services.

To the fullest extent permitted by law, Boops & Kisses Pet Care excludes all liability for any direct, indirect, incidental or consequential loss or damage arising from the use of, or reliance upon, information contained within this website. Nothing within these Terms shall exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited under the laws of England and Wales.

Nothing contained within this website or these Terms and Conditions shall affect or limit your statutory rights under applicable consumer protection legislation.

Last Updated: 12 July 2026
Effective Date: 2 June 2026

Intellectual Property Rights

Unless otherwise stated, all intellectual property rights in this website and its contents, including but not limited to photographs, product images, mock-ups, graphics, logos, branding, designs, illustrations, text, page layouts, website design, downloadable content, marketing materials and other visual or written works are owned by, licensed to, or used with permission by Boops & Kisses Pet Care.

Certain artwork, fonts, illustrations, design elements and graphics incorporated into products or marketing materials may be used under valid commercial licences obtained from third-party providers, including, but not limited to, Design Bundles, Adobe Stock, Etsy designers and other authorised licensors. All such intellectual property remains subject to the applicable licence agreements and the rights of the original copyright owner.

Except where expressly permitted by law, no part of this website or its contents may be copied, reproduced, downloaded, modified, adapted, republished, transmitted, displayed, distributed, sold, licensed or otherwise exploited for any commercial or non-commercial purpose without the prior written consent of Boops & Kisses Pet Care.

Unauthorised use of any intellectual property belonging to Boops & Kisses Pet Care may constitute an infringement of copyright, trademark or other intellectual property rights and may result in legal proceedings.

Product Images, Mock-Ups and Colour Accuracy

Product photographs and digital mock-ups displayed on this website are provided for illustrative purposes only.

Many of our products are manufactured using sublimation printing, direct-to-film printing, vinyl application or other personalised production methods. Accordingly, the finished product may differ slightly from the digital representation shown on this website.

Whilst Boops & Kisses Pet Care makes every reasonable effort to accurately represent colours, sizing, positioning, finishes and overall appearance, slight variations may occur due to factors including, but not limited to:

• individual monitor and mobile device settings;
• screen brightness and colour calibration;
• printing methods;
• manufacturing tolerances;
• substrate materials;
• fabric composition;
• ink absorption; and
• supplier variations.

Such variations shall not constitute a defect or grounds for cancellation, refund or replacement.

Personalised Products

Products customised or personalised to a customer’s individual specification are produced specifically for that customer.

Customers are responsible for ensuring that all names, dates, wording, spellings, photographs, artwork and personalisation details submitted at the time of ordering are accurate.

Once production has commenced, amendments may not be possible.

Boops & Kisses Pet Care accepts no responsibility for errors resulting from inaccurate information supplied by the customer.

Order Cancellation

Customers may request cancellation of an order only before production, printing or personalisation has commenced.

Once production has begun, the order becomes bespoke in nature and cannot be cancelled.

Where production has commenced, no refund shall be payable unless otherwise required by applicable consumer legislation.

Boops & Kisses Pet Care reserves the right to refuse cancellation requests once manufacturing has commenced.

Refunds, Returns and Replacements

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, personalised or bespoke products manufactured to a customer’s specification are exempt from the statutory right to cancel.

Accordingly, Boops & Kisses Pet Care does not accept returns, exchanges or refunds for personalised items that have been correctly produced in accordance with the customer’s approved order.

Nothing within these Terms excludes or limits a customer’s statutory rights under the Consumer Rights Act 2015 where goods are faulty, damaged, not as described or otherwise fail to meet the required legal standard.

If a product is received damaged, defective or incorrect, customers must notify Boops & Kisses Pet Care within a reasonable period after delivery and provide:

• clear photographs of the affected product;
• photographs of the external packaging;
• photographs of any internal packaging where applicable; and
• any further information reasonably requested to investigate the claim.

Failure to provide sufficient evidence may delay or prevent the processing of a claim.

Every product undergoes quality inspection prior to dispatch.

Customer-Supplied Images and Artwork

Customers warrant that all photographs, artwork, logos, designs and other content supplied for personalisation are suitable for reproduction and do not infringe the intellectual property rights or other legal rights of any third party.

For optimum print quality, Boops & Kisses Pet Care recommends that images supplied are:

• a minimum resolution of 300 DPI;
• at least 2000 × 2000 pixels; and
• original high-quality image files wherever possible.

Boops & Kisses Pet Care accepts no responsibility for poor print quality arising from low-resolution, compressed, pixelated, blurred or otherwise unsuitable images supplied by the customer.

Where image quality concerns are identified before production, reasonable efforts will be made to contact the customer. However, where no response is received within a reasonable timeframe, Boops & Kisses Pet Care reserves the right to proceed with production using the files originally supplied in order to avoid unreasonable delays.

Copyright in Customer Content

Customers remain solely responsible for ensuring they possess all necessary copyright permissions, licences or other legal rights to reproduce any image, photograph, logo, artwork or design submitted for personalisation.

Images obtained from internet search engines, including Google Images, social media platforms or other online sources are frequently protected by copyright and may not be lawfully reproduced for commercial purposes.

By submitting artwork, customers warrant that they have all necessary legal authority to authorise its reproduction.

Customers agree to indemnify and keep indemnified Boops & Kisses Pet Care against any claims, losses, damages, legal costs or liabilities arising from the reproduction of customer-supplied material that infringes the rights of any third party.

Delivery, Dispatch and Production Times

Delivery services selected during checkout relate solely to the postal or courier service used following dispatch and do not include production or manufacturing time.

Estimated production times are provided for guidance only and shall not constitute a contractual guarantee.

If an order is required by a specific date, customers should contact Boops & Kisses Pet Care before placing their order.

Whilst every reasonable effort will be made to meet requested timescales, no guarantee is given that an order will be completed or delivered by a particular date.

Where necessary, customers may be advised to upgrade to an expedited delivery service at additional cost.

Boops & Kisses Pet Care accepts no liability for delays caused by courier services, customs processes, industrial action, adverse weather conditions or other circumstances beyond its reasonable control.

Promotional Codes and Discounts

Unless expressly stated otherwise, promotional codes:

• may only be redeemed once per customer;
• have no cash value;
• are non-transferable;
• cannot be exchanged for cash or credit;
• cannot be applied retrospectively to completed orders;
• cannot be combined with any other offer unless expressly stated;
• cannot be used on clearance or sale items unless specifically permitted; and
• cannot be applied towards delivery or postage charges unless expressly advertised.

All promotional codes remain subject to expiry dates and any applicable eligibility criteria.

Expired promotional codes shall not be extended, replaced or honoured.

Pricing and Promotions

Boops & Kisses Pet Care reserves the right, at any time and without prior notice, to:

• amend product pricing;
• withdraw or modify promotional offers;
• amend discount structures;
• alter bulk purchase discounts;
• discontinue products;
• introduce new charges; or
• revise pricing to reflect increases in supplier costs, manufacturing costs, material prices, shipping charges, operational expenses, taxation or inflation.

Prices displayed at the time an order is accepted shall apply to that order unless an obvious pricing error has occurred.

Sale and Clearance Products

Sale and clearance products are available strictly while stocks last.

Where additional stock is required from suppliers, discounted pricing may no longer be available.

Boops & Kisses Pet Care reserves the right to cancel or amend sale pricing where stock availability changes or where supplier pricing increases before replacement stock is obtained.

Limitation of Liability

Nothing within these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability which cannot lawfully be excluded under the laws of England and Wales.

Subject to the foregoing, Boops & Kisses Pet Care shall not be liable for any indirect, consequential or economic loss, including loss of profits, loss of business, loss of opportunity or loss of goodwill arising from the purchase or use of products supplied.

Amendments to these Terms

Boops & Kisses Pet Care reserves the right to amend, update, replace or remove these Terms and Conditions at any time without prior notice.

The version published on this website at the time an order is placed shall apply to that order unless otherwise required by law.

Continued use of this website or the placing of future orders constitutes acceptance of any amended Terms and Conditions.

Last Updated: 12 July 2026
Effective Date: 23 August 2025

Nail Trimming Procedure

The health, welfare and safety of every pet remain the primary consideration throughout the nail trimming process.

Boops & Kisses Pet Care will determine, at its sole professional discretion, the most appropriate method of nail trimming based upon the individual pet’s temperament, behaviour, health, nail condition and overall tolerance of the procedure.

Nails may be trimmed using professional nail clippers, a nail grinder or a combination of both techniques.

Where a pet displays signs of anxiety, stress or discomfort, or where the quick extends close to the nail tip leaving limited nail available for safe trimming, a nail grinder may be used to reduce the risk of discomfort or accidental injury. Customers acknowledge that the use of a nail grinder may increase the duration of the appointment.

Boops & Kisses Pet Care does not guarantee that every nail can be shortened to a customer’s preferred length where doing so would compromise the welfare or safety of the pet.

Owner Assistance

Where reasonably required, the owner or an authorised representative may be requested to assist by safely holding, supporting or reassuring their pet throughout the procedure.

Boops & Kisses Pet Care reserves the right to determine whether owner assistance is necessary to safely complete the appointment.

Failure or refusal to provide reasonable assistance where requested may result in the procedure being discontinued if, in the professional opinion of Boops & Kisses Pet Care, it would be unsafe or detrimental to continue.

Incomplete Nail Trimming Appointments

Whilst every reasonable effort will be made to complete the nail trimming service during the scheduled appointment, there may be occasions where this is not possible.

Boops & Kisses Pet Care reserves the right to discontinue or postpone the procedure where, in its sole professional judgement:

• the pet becomes excessively anxious, distressed or aggressive;
• the pet cannot be safely handled;
• additional assistance is required but is unavailable;
• continuing the procedure may compromise the health, welfare or safety of the pet or any person present; or
• any other circumstance arises that makes completion of the service unsafe or inappropriate.

Where an appointment cannot be safely completed, a further appointment may be offered.

If the follow-up appointment is carried out at the customer’s premises, only the applicable mileage charge shall be payable, provided the original nail/grooming fee has already been paid. Where the customer attends the Boops & Kisses Pet Care grooming premises for the follow-up appointment, no additional nail trimming fee shall be charged.

Limitation of Liability

Boops & Kisses Pet Care shall exercise all reasonable skill, care and professional judgement when carrying out nail trimming services.

However, customers acknowledge that nail trimming involves an inherent risk of minor injury, including accidental contact with the quick, particularly where the quick has naturally extended, the nail structure prevents visual identification of the quick, or where the pet moves unexpectedly during the procedure.

Accordingly, Boops & Kisses Pet Care shall not be liable for any minor bleeding or accidental injury resulting from:

• unexpectedly long or concealed quicks;
• sudden, unexpected or involuntary movement by the pet;
• inaccurate or incomplete information provided by the owner regarding the pet’s behaviour or medical condition; or
• circumstances beyond the reasonable control of Boops & Kisses Pet Care.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under the laws of England and Wales.

Refusal or Discontinuation of Service

Boops & Kisses Pet Care reserves the absolute right to refuse, postpone or discontinue a nail trimming service at any stage where, in its sole professional opinion, it would be unsafe, inappropriate or contrary to the welfare of the pet to proceed.

No pet shall be subjected to excessive restraint, force or unnecessary stress for the purpose of completing a nail trim.

Where a pet is unable to safely tolerate the procedure, customers may be advised to seek assistance from a veterinary surgeon. A veterinary practice may be able to undertake the procedure using alternative handling techniques or, where clinically appropriate, sedation.

The decision to refuse or discontinue a service shall be final and shall be made solely in the interests of animal welfare and the safety of all persons involved.

Last Updated: 12 July 2026
Effective Date: 09 Sep 2024

Introduction

These Terms and Conditions govern the provision of all dog grooming and associated services supplied by Boops & Kisses Pet Care (“the Groomer”, “we”, “our” or “us”).

By making an enquiry, submitting a booking request, paying a deposit, attending an appointment or otherwise using any service provided by Boops & Kisses Pet Care, the owner, keeper or authorised representative of the dog (“the Customer”) confirms that they have read, understood and agree to be legally bound by these Terms and Conditions.

These Terms are intended to safeguard the health, welfare and safety of all dogs entrusted to our care whilst protecting the interests of our customers, staff and business.

Nothing contained within these Terms and Conditions shall affect or limit any statutory rights afforded to consumers under the laws of England and Wales.

Health, Welfare and Veterinary Information

The Customer warrants that, to the best of their knowledge, the dog presented for grooming is fit, healthy and suitable to undergo the requested grooming services.

The Customer shall disclose prior to every appointment any information that may reasonably affect the safety, welfare or handling of the dog, including but not limited to:

• epilepsy;
• diabetes;
• arthritis;
• heart disease;
• respiratory conditions;
• allergies;
• skin disorders;
• recent surgery or injury;
• medication;
• anxiety;
• nervousness;
• aggression;
• previous biting incidents; or
• any other medical or behavioural condition.

Boops & Kisses Pet Care relies upon the accuracy and completeness of information supplied by the Customer. We shall not be liable for any injury, illness, delay or additional costs arising from inaccurate, incomplete or undisclosed information.

Dogs showing signs of illness, infectious disease, significant pain or any condition which, in our professional opinion, may compromise their welfare or the safety of others may be refused admission or have their appointment terminated immediately.

Whilst vaccination remains a matter for the owner’s personal decision and veterinary advice, Customers acknowledge that Boops & Kisses Pet Care cannot guarantee that dogs attending the premises will be vaccinated. We maintain strict hygiene procedures, including the cleaning and disinfection of grooming equipment, workstations and contact surfaces between appointments, to minimise the risk of disease transmission.

Puppies attending their first grooming appointment must be at least twelve (12) weeks of age and have completed any vaccinations required by the owner or their veterinary surgeon. Wherever reasonably possible, puppies should be introduced to professional grooming before sixteen (16) weeks of age to encourage positive lifelong grooming experiences.

Grooming Risks and Veterinary Treatment

The Customer acknowledges that professional dog grooming involves the use of sharp instruments, heated equipment, electrical appliances and handling techniques, all of which carry an inherent risk of accidental injury despite the exercise of reasonable skill and care.

Every reasonable precaution shall be taken to minimise such risks. However, Boops & Kisses Pet Care cannot guarantee that accidents will never occur.

Dogs presenting with matted coats, skin conditions, elderly age, behavioural difficulties or undisclosed medical conditions are at an increased risk of clipper irritation, skin abrasions, accidental nicks, bruising, coat loss or the exposure of previously concealed skin conditions.

The Customer expressly accepts these inherent risks when instructing Boops & Kisses Pet Care to carry out grooming services.

Where a dog suffers an illness, injury or medical emergency whilst in our care, Boops & Kisses Pet Care may administer appropriate canine first aid where reasonably necessary.

Where, in our reasonable opinion, veterinary attention is required, every reasonable attempt will be made to contact the Customer before treatment is sought.

If the Customer cannot be contacted within a reasonable period and urgent veterinary treatment is considered necessary to protect the health or welfare of the dog, the Customer authorises Boops & Kisses Pet Care to obtain such treatment on the dog’s behalf.

Unless the need for veterinary treatment results directly from proven negligence on the part of Boops & Kisses Pet Care, all veterinary fees, medication, consultation charges, transport costs and associated expenses shall remain the sole responsibility of the Customer.

Any concerns regarding the quality of a groom or any alleged injury must be reported to Boops & Kisses Pet Care within twenty-four (24) hours of the appointment. Failure to notify us within this period may affect our ability to investigate the matter.

Behaviour and Handling

The Customer shall disclose any history of aggression, biting, excessive anxiety or behavioural concerns before each appointment.

Boops & Kisses Pet Care reserves the absolute right to refuse, suspend or discontinue grooming at any stage where, in our sole professional judgement, the dog’s behaviour presents an unacceptable risk to its own welfare, to other animals, to Customers or to members of staff.

No dog shall be subjected to excessive restraint, force or unnecessary stress for the purpose of completing a groom.

Where a dog cannot safely tolerate part or all of the grooming process, Boops & Kisses Pet Care may modify, shorten or discontinue the service without liability.

Where grooming is discontinued due to behavioural concerns, the full grooming fee together with any additional handling charges reasonably incurred shall remain payable.

Pregnant Dogs, Dogs in Season and Sedation

Boops & Kisses Pet Care does not groom dogs that have been sedated under any circumstances.

Pregnant dogs are accepted entirely at the Customer’s own risk. Whilst every reasonable care shall be exercised, Boops & Kisses Pet Care accepts no liability for pregnancy-related complications arising before, during or after the grooming appointment unless caused by our negligence.

Dogs that are in season should not attend the salon. If a dog arrives whilst in season, Boops & Kisses Pet Care reserves the right to postpone or cancel the appointment in the interests of hygiene, safety and the welfare of other dogs attending the premises.

Coat Condition and Styling

The Customer is responsible for maintaining their dog’s coat between grooming appointments through appropriate brushing, combing and general coat care.

Where severe matting is present, Boops & Kisses Pet Care shall determine the most humane and appropriate method of coat removal.

Where, in our professional opinion, brushing or de-matting would cause unnecessary pain, distress or compromise the dog’s welfare, we may require the coat to be clipped short.

Where reasonably practicable, the proposed clipping procedure shall be discussed with the Customer before grooming commences.

The Customer acknowledges that clipping severely matted coats may expose pre-existing skin conditions, parasites, sores, bruising, haematomas, irritation, infections or other underlying medical issues that were previously concealed beneath the coat.

Boops & Kisses Pet Care shall not be liable for any medical condition revealed as a consequence of removing a severely matted coat.

The Groomer’s professional judgement regarding the health, welfare and safety of the dog shall take precedence over any cosmetic styling request.

Fleas, Parasites and Infectious Conditions

The Customer warrants that, to the best of their knowledge, the dog is free from fleas, ticks, mites and any other contagious parasite or infectious condition at the time of attending their grooming appointment.

Where fleas, flea dirt, ticks or other parasites are identified during a grooming appointment, Boops & Kisses Pet Care shall make every reasonable effort to contact the Customer before proceeding. In the interests of animal welfare, we will not knowingly allow a dog to remain untreated for an active flea or parasite infestation whilst in our care. Where appropriate, a flea shampoo treatment service may be administered before grooming continues, and an additional charge will be added to the Customer’s final invoice to cover the cost of the treatment together with any reasonable additional time, cleaning and sanitisation required. Such treatment is carried out to protect the welfare of the affected dog and to minimise the risk of cross-contamination to other animals attending the salon.

Where the Customer declines the recommended flea treatment and the associated additional charges for treatment, cleaning and sanitisation, Boops & Kisses Pet Care reserves the right to immediately discontinue the grooming appointment. The Customer shall be required to collect their dog without delay, and the full grooming fee, together with any reasonable charges incurred up to the point the appointment was discontinued, shall remain payable.

Customers who are aware that their dog has, or may have, fleas, ticks or another contagious parasite must ensure that appropriate treatment has been administered before attending any appointment.

Appointment Times

Appointment times are estimates only and are provided for scheduling purposes. Grooming duration may vary depending upon the individual requirements of each dog.

Factors that may extend the duration of an appointment include, but are not limited to:

• coat length and condition;
• matting or excessive undercoat;
• breed and size;
• temperament and behaviour;
• welfare or comfort breaks;
• drying requirements;
• additional handling; and
• unforeseen welfare concerns.

Boops & Kisses Pet Care reserves the right to extend, shorten or modify any appointment where reasonably necessary to protect the health, welfare or comfort of the dog.

Whilst every reasonable effort shall be made to complete appointments within the estimated timeframe, no guarantee is given regarding collection times.

Collection and Drop-Off Service

Where Boops & Kisses Pet Care provides a collection and drop-off service, the Customer shall ensure that the dog has been given an adequate opportunity to toilet prior to transportation.

Where a dog soils, vomits or otherwise contaminates the vehicle during transportation, Boops & Kisses Pet Care reserves the right to charge a vehicle cleaning fee of £5.00, or such other reasonable amount as may be published from time to time.

Customers may provide puppy pads or other protective coverings for use during transport if they so wish.

Whilst every reasonable care shall be exercised during transportation, Boops & Kisses Pet Care shall not be liable for delays caused by traffic conditions, road closures, adverse weather, vehicle breakdown or other circumstances beyond its reasonable control.

Photographs, CCTV and Marketing

Boops & Kisses Pet Care may take photographs or video recordings of dogs before, during and after grooming for legitimate business purposes including, but not limited to:

• portfolio displays;
• social media;
• website content;
• promotional material;
• staff training;
• quality assurance; and
• business marketing.

Unless the Customer notifies Boops & Kisses Pet Care before the appointment that they do not consent to such use, the Customer grants Boops & Kisses Pet Care a perpetual, royalty-free licence to use images of the dog for the purposes set out above.

Personal information relating to the Customer shall be processed in accordance with our Privacy Policy and applicable data protection legislation.

Deposits, Cancellations and Rescheduling

Deposits

Appointments are not confirmed until the applicable deposit has been received.

The following non-refundable deposits apply unless otherwise agreed in writing:

• Weekday appointments: 25% of the grooming fee.
• Weekend appointments: 50% of the grooming fee.

Deposits must be received within forty-eight (48) hours of the booking request unless an alternative payment period has been agreed.

Where payment is not received within the required timeframe, Boops & Kisses Pet Care reserves the right to cancel the provisional booking without further notice and make the appointment available to other customers.

Customers wishing to cancel or rearrange an appointment should provide no less than forty-eight (48) hours’ notice before the scheduled appointment time.

Where at least forty-eight (48) hours’ notice is provided, the deposit may, at the discretion of Boops & Kisses Pet Care, be transferred to one alternative appointment.

Appointments cancelled or rearranged with less than forty-eight (48) hours’ notice shall result in the forfeiture of the deposit.

Failure to attend a scheduled appointment without prior notice (“No Show”) shall result in the immediate forfeiture of any deposit paid.

Boops & Kisses Pet Care reserves the right to require payment in full before accepting future bookings from customers who repeatedly cancel appointments, fail to attend appointments or otherwise breach these Terms and Conditions.

Rescheduling Limits

Each booking may be rescheduled on a maximum of two occasions.

Following a second reschedule, the original deposit shall be forfeited and a new deposit shall be payable before any further appointment is confirmed.

Deposits may not be transferred once the original appointment date has passed.

Boops & Kisses Pet Care reserves the right to cancel or rearrange appointments due to staff illness, emergencies, adverse weather, equipment failure or circumstances beyond its reasonable control. In such circumstances, any deposit paid shall be transferred to the next mutually convenient appointment or refunded at the Customer’s option where no suitable alternative can be agreed.

Payments and Additional Charges

Unless otherwise agreed in writing, payment in full is due immediately upon completion of the grooming appointment or, where a collection and drop-off service has been provided, immediately upon return of the dog.

Where reasonably practicable, Boops & Kisses Pet Care shall endeavour to notify the Customer of any significant additional charges before carrying out the additional work. However, where immediate action is necessary for the welfare of the dog or to safely complete the groom, Boops & Kisses Pet Care reserves the right to proceed without prior approval.

Welfare Grooming Service

Boops & Kisses Pet Care is pleased to support registered animal rescue organisations by offering a limited Welfare Grooming Service for rescue dogs suffering from severe matting or coat neglect where grooming is necessary to improve the dog’s comfort, hygiene and overall welfare.

The Welfare Grooming Service is provided entirely at the discretion of Boops & Kisses Pet Care and is subject to availability. Nothing in these Terms shall oblige Boops & Kisses Pet Care to provide the service in any particular case.

A welfare groom shall normally consist of a humane all-over clip using an appropriate blade length, together with bathing and drying where it is considered safe and appropriate to do so.

Breed-standard styling, hand scissoring, cosmetic trimming, specialist finishes and owner styling requests are not included within the Welfare Grooming Service.

Eligibility

The Welfare Grooming Service is available solely to dogs currently in the care of a registered animal rescue organisation.

The rescue organisation shall provide satisfactory evidence of eligibility before the appointment. Acceptable evidence may include:

• official rescue organisation documentation;
• rescue identification;
• adoption or intake records;
• an official letter or email from the rescue organisation; or
• such other evidence as Boops & Kisses Pet Care may reasonably require.

Boops & Kisses Pet Care reserves the right to refuse the Welfare Grooming Service where satisfactory evidence of eligibility is not provided.

Service Limits

Unless otherwise agreed in writing, one complimentary welfare groom shall be provided per eligible dog.

Any subsequent grooming appointments shall be charged at the standard published rates.

Transport

Transport to and from the grooming premises remains the sole responsibility of the rescue organisation or its authorised representative.

Health and Behaviour

All known medical conditions, medications, behavioural concerns, bite history or handling requirements must be disclosed before the appointment.

Where a dog has known aggressive tendencies, the rescue organisation will be required to provide a suitable correctly fitted muzzle or other appropriate handling equipment where this is considered necessary for safety.

Boops & Kisses Pet Care reserves the right to refuse, postpone or discontinue the Welfare Grooming Service where, in its sole professional opinion, continuation would compromise the health, welfare or safety of the dog or any person present.

Customer Responsibilities

The Customer warrants that they are the legal owner of the dog or have full authority from the owner to instruct Boops & Kisses Pet Care to provide grooming services.

The Customer agrees to provide complete, accurate and up-to-date information regarding the dog’s health, behaviour and welfare before every appointment.

The Customer shall notify Boops & Kisses Pet Care without delay of any changes to the dog’s medical condition, medication or behaviour occurring between appointments.

Right to Refuse or Terminate Services

Boops & Kisses Pet Care reserves the absolute right to refuse, suspend or terminate any grooming service at any stage where, in its sole professional judgement:

• the dog’s welfare may be compromised;
• the dog presents a risk to itself or others;
• the Customer has provided false, misleading or incomplete information;
• payment obligations have not been met;
• the Customer behaves in an abusive, threatening or inappropriate manner; or
• continuation of the appointment would otherwise be unsafe or unreasonable.

Where a grooming appointment is terminated for any reason set out above, the Customer shall remain liable for all grooming services carried out prior to termination together with any reasonable charges incurred.

Limitation of Liability

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability which cannot lawfully be excluded or limited under the laws of England and Wales.

Boops & Kisses Pet Care shall not be responsible for any pre-existing medical condition, skin disorder, illness, parasite infestation, coat damage, behavioural issue or underlying health condition that becomes apparent during or following the grooming process unless directly caused by our negligence.

To the fullest extent permitted by law, the Customer agrees to indemnify Boops & Kisses Pet Care against any claim, liability, loss, damage or expense arising from inaccurate information, undisclosed medical conditions or behavioural issues relating to their dog.

Last Updated: 12 July 2026
Effective Date: 02 April 2026

Introduction and Nature of Service

These Terms and Conditions apply to all Emmi® Pet Teeth Cleaning services provided by Boops & Kisses Pet Care (“the Service Provider”, “we”, “our” or “us”).

By booking, purchasing or attending an Emmi® Pet Teeth Cleaning appointment, the owner, keeper or authorised representative of the pet (“the Customer”) confirms that they have read, understood and agree to be bound by these Terms and Conditions.

Emmi® Pet Teeth Cleaning is a cosmetic, non-invasive ultrasonic teeth cleaning service designed to assist with the removal and management of plaque and tartar build-up and to support improved oral hygiene.

The service is not a veterinary dental procedure and does not replace professional veterinary dental assessment, diagnosis or treatment.

Boops & Kisses Pet Care does not provide veterinary advice, diagnose dental conditions, prescribe treatment or carry out any procedure that requires veterinary qualification.

Where a pet displays signs of dental disease, infection, oral pain, loose teeth, excessive bleeding, severe tartar accumulation or any other condition requiring veterinary attention, the Customer will be advised to seek advice from a qualified veterinary professional.

Pet Health Requirements and Suitability

The Customer confirms that, to the best of their knowledge, their pet is fit, healthy and suitable to undergo Emmi® Pet Teeth Cleaning.

The Customer shall disclose any relevant medical, dental or behavioural information before treatment, including but not limited to:

• existing dental disease;
• oral infections;
• loose or damaged teeth;
• gum conditions;
• sensitivity or pain;
• recent veterinary treatment;
• medication; or
• behavioural concerns.

The Customer confirms that their pet does not have any known condition that may make the procedure unsuitable or unsafe.

The Customer must inform Boops & Kisses Pet Care of any known aggressive behaviour, handling difficulties or anxiety that may affect the safety of the procedure.

Boops & Kisses Pet Care reserves the right to refuse, postpone or discontinue the service at any time where:

• the pet becomes distressed or excessively anxious;
• the pet displays aggressive or unsafe behaviour;
• the pet appears unwell;
• the pet cannot safely tolerate the procedure; or
• dental concerns are identified which require veterinary attention.

No pet shall be forcibly restrained or subjected to unnecessary stress for the purpose of completing an Emmi® Pet Teeth Cleaning session.

Results and Treatment Expectations

The Customer acknowledges that results from Emmi® Pet Teeth Cleaning vary between individual animals.

The outcome achieved may depend upon factors including, but not limited to:

• the severity and duration of tartar accumulation;
• the condition of the pet’s teeth and gums;
• age;
• diet;
• breed;
• genetics; and
• ongoing home dental care.

Whilst the service may assist in reducing plaque, tartar build-up and improving breath freshness, Boops & Kisses Pet Care makes no guarantee regarding:

• the amount of tartar removed;
• the level of improvement achieved;
• whitening results; or
• the number of sessions required.

The Customer acknowledges that multiple sessions and ongoing maintenance appointments may be required to achieve and maintain the best possible results.

Customer Responsibilities

The Customer agrees to:

• provide accurate and complete information regarding their pet’s health, dental condition and behaviour;
• inform Boops & Kisses Pet Care of any changes affecting suitability for treatment;
• follow any reasonable aftercare or maintenance recommendations provided; and
• understand that ongoing dental maintenance is generally required to support long-term oral hygiene.

The Customer remains responsible for seeking veterinary advice where recommended.

Liability

Boops & Kisses Pet Care shall take all reasonable care to ensure the safety, comfort and welfare of every pet receiving Emmi® Pet Teeth Cleaning.

The Customer acknowledges that animals can behave unpredictably and may react differently to handling, equipment, sounds or procedures.

To the fullest extent permitted by law, Boops & Kisses Pet Care shall not be liable for injury, stress, adverse reactions or complications arising from the pet’s behaviour, pre-existing conditions, undisclosed information or circumstances beyond our reasonable control.

Nothing within these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability which cannot lawfully be excluded under the laws of England and Wales.

Personal Toothbrush Head Policy

Where a Customer purchases an Emmi® Pet toothbrush head, payment must be made at the time of booking the initial appointment.

Each toothbrush head purchased shall be allocated exclusively to one individual pet and shall not be shared between animals.

The toothbrush head will be stored securely at the salon between appointments and thoroughly cleaned and disinfected after each use.

Boops & Kisses Pet Care maintains individual toothbrush head allocation procedures to prevent cross-use between pets.

Customers will be advised when their toothbrush head is no longer suitable for continued use and a replacement will be required.

Initial Emmi® Pet Teeth Cleaning Appointment

All dogs must attend an initial Emmi® Pet Teeth Cleaning appointment before any follow-up appointments can be booked.

The initial appointment fee is £45.00.

The initial appointment includes:

• an assessment of the dog’s teeth and gums;
• suitability assessment for the procedure; and
• provision of an individually assigned toothbrush head for the dog’s future use.

Follow-Up Appointment Options

Pay As You Go
Customers may choose to pay for individual follow-up sessions at a cost of £35.00 per appointment, subject to availability.

Six Session Block Booking
Customers may purchase a block of six follow-up sessions at the advertised discounted rate. The full cost of the six-session block must be paid before the first session can be booked or carried out.

Block Booking Terms

The six-session block is designed to support a regular dental care programme, with weekly appointments recommended wherever reasonably possible.

Customers should aim to attend appointments approximately once per week until all six sessions have been completed.

Following completion of the initial six-session course, customers may:

• continue with maintenance appointments;
• purchase a further six-session course; or
• move to a pay-as-you-go arrangement.

A further six-session course will remain available at the same rate where the existing toothbrush head remains suitable for continued use.

Where a replacement toothbrush head is required, the subsequent six-session course price will be £130.00.

Where customers choose pay-as-you-go appointments following completion of a course:

• sessions remain £35.00 where the existing toothbrush head remains suitable;
• the first appointment requiring a replacement toothbrush head will be charged at £45.00.

Appointment Scheduling and Attendance

Customers are responsible for booking appointments in advance and ensuring they attend scheduled sessions.

Whilst weekly attendance is recommended, Boops & Kisses Pet Care recognises that unforeseen circumstances may occur.

Customers should contact Boops & Kisses Pet Care as soon as possible if they are unable to attend a scheduled appointment.

Block Booking Expiry and Missed Appointments

All six sessions included within a block booking must be used within three (3) months from the date of purchase.

Any unused sessions remaining after this period shall automatically expire and shall not be refundable, transferable or exchangeable for cash or credit.

Where an appointment is missed or cancelled without sufficient notice, the scheduled session shall be deemed used.

No replacement session, refund or credit shall be provided for missed appointments.

Refund Policy

All payments for Emmi® Pet Teeth Cleaning services are non-refundable.

Block bookings, unused sessions and prepaid appointments cannot be exchanged for cash or transferred into credit.

Consent and Acceptance

By booking or attending an Emmi® Pet Teeth Cleaning appointment, the Customer confirms that they:

• have read and understood these Terms and Conditions;
• provide consent for Emmi® Pet Teeth Cleaning to be carried out on their pet;
• understand that the service is non-veterinary and cosmetic in nature; and
• accept responsibility for providing accurate information regarding their pet’s health and behaviour.

Last Updated: 12 July 2026
Effective Date: 09 Sep 2024

Food, Treats and Essential Supplies

The Client shall ensure that an adequate supply of food, treats, medication, cleaning products and any other essential items required for the care and wellbeing of their pet(s) is available for the duration of the booked Pet Drop-In Service.

The Client is responsible for providing sufficient instructions regarding feeding routines, portion sizes, treat allowances and any specific dietary requirements.

Where additional food, treats or essential supplies are required during the provision of the service, Boops & Kisses Pet Care reserves the right to purchase such items where reasonably necessary to protect the welfare of the pet(s).

The Client agrees to reimburse Boops & Kisses Pet Care for all reasonable expenses incurred in purchasing additional supplies. Evidence of expenditure, including receipts where available, will be provided upon request.

Veterinary Care and Emergencies

Boops & Kisses Pet Care will take all reasonable care to ensure the safety, welfare and comfort of all pet(s) receiving care.

In the event of illness, injury, accident, medical concern or emergency involving the pet(s), Boops & Kisses Pet Care will make reasonable efforts to contact the Client or the nominated emergency contact provided at the time of booking.

Where urgent action is required and the Client or emergency contact cannot be reached within a reasonable timeframe, the Client authorises Boops & Kisses Pet Care to make decisions considered necessary to protect the health and welfare of the pet(s).

This may include transporting the pet(s) to a veterinary surgeon, seeking veterinary advice or authorising emergency treatment where recommended by a qualified veterinary professional.

The Client expressly authorises Boops & Kisses Pet Care to transport their pet(s) to a veterinary practice where this is considered necessary.

The Client accepts full responsibility for all veterinary consultation fees, treatment costs, medication costs, transportation charges and any other expenses incurred in relation to veterinary care provided.

Disclosure of Pet Information

The Client agrees to provide complete, accurate and up-to-date information regarding all pet(s) receiving care.

Information provided must include, but is not limited to:

• medical conditions;
• allergies;
• medication requirements;
• dietary requirements;
• behavioural concerns;
• anxiety or nervousness;
• separation-related behaviours;
• history of aggression, biting or reactivity; and
• any other information that may affect the safe provision of the service.

The Client acknowledges that Boops & Kisses Pet Care relies upon the accuracy of the information provided when assessing suitability and preparing appropriate care arrangements.

Failure to disclose relevant information, or the provision of inaccurate or misleading information, shall constitute a breach of these Terms and Conditions.

The Client shall be responsible for any loss, damage, injury, additional expense or increased risk arising from information being withheld, inaccurate or incomplete.

Booking Requirements

A Pet Drop-In Service booking request shall only be considered once a completed booking form has been submitted to Boops & Kisses Pet Care.

The Client is responsible for ensuring that all information supplied within the booking form is accurate, complete and current at the time of submission.

The booking form must include all relevant information required to safely provide the service, including:

• pet details;
• feeding instructions;
• medication requirements;
• behavioural information;
• emergency contact details;
• veterinary practice information; and
• any specific care instructions.

Boops & Kisses Pet Care reserves the right to request further information, clarification or supporting documentation before accepting a booking.

Submission of a booking form does not create a binding agreement or guarantee that the requested service will be accepted.

A booking shall only be confirmed once Boops & Kisses Pet Care has provided written confirmation of acceptance.

Service Availability and Cancellation by Boops & Kisses Pet Care

Boops & Kisses Pet Care will make every reasonable effort to fulfil confirmed bookings.

In the unlikely event that Boops & Kisses Pet Care is unable to provide a confirmed service due to circumstances beyond its reasonable control, the Client will be notified as soon as reasonably practicable.

Where Boops & Kisses Pet Care is unable to fulfil a confirmed booking, any deposit or payment made specifically for that booking shall be refunded in full.

Such refund shall represent the Client’s sole remedy and the full extent of Boops & Kisses Pet Care’s liability in relation to the cancelled booking.

Boops & Kisses Pet Care shall not be responsible for any indirect losses, inconvenience, alternative care arrangements, travel expenses or consequential costs arising from the cancellation of a service.

Last Updated: 12 July 2026
Effective Date: 19 May 2026

General Terms

These Terms and Conditions apply to participation in the Boops & Kisses Pet Care Loyalty Card Scheme (“the Scheme”). By participating in the Scheme, customers (“the Customer”, “you” or “your”) acknowledge that they have read, understood and agree to be bound by these Terms and Conditions.

Boops & Kisses Pet Care (“we”, “our” or “us”) reserves the right, at its sole discretion, to amend, suspend, withdraw, replace or terminate the Scheme, including any associated rewards, discounts, promotions, competitions, giveaways or benefits, at any time and without prior notice.

Any amendments to these Terms and Conditions shall become effective immediately upon publication. Continued participation in the Scheme following any amendment shall constitute acceptance of the revised Terms and Conditions.

Boops & Kisses Pet Care reserves the right to refuse, suspend or terminate a Customer’s participation in the Scheme where we reasonably believe that these Terms and Conditions have been breached or where participation has been used improperly, unfairly or contrary to the intended purpose of the Scheme.

All decisions made by Boops & Kisses Pet Care relating to the operation of the Scheme, including the awarding and redemption of rewards, discounts, promotions, competitions and benefits, shall be final.

Loyalty Card Responsibility

Customers are responsible for the safe keeping of their loyalty card and ensuring that it is presented at the relevant appointment or service completion in order to receive Paw Print Stamps.

Paw Print Stamps will only be issued when the loyalty card is presented at the time of service completion. Stamps cannot be added retrospectively, backdated or issued after completion of a service where the card was not provided.

Where a loyalty card is lost, damaged, stolen or misplaced, Boops & Kisses Pet Care will issue a replacement card.

Unless expressly authorised by Boops & Kisses Pet Care, Paw Print Stamps accumulated on a previous card may be forfeited and cannot automatically be transferred to a replacement card.

Paw Print Stamps

Paw Print Stamps may only be earned on services that are eligible for participation in the Scheme, as determined by Boops & Kisses Pet Care from time to time.

Paw Print Stamps, loyalty cards, rewards and discounts:

• have no monetary value;
• cannot be exchanged for cash;
• cannot be transferred into credit;
• cannot be used as payment; and
• cannot be exchanged for alternative rewards unless expressly authorised by Boops & Kisses Pet Care.

Completed loyalty cards shall remain valid only whilst the Scheme remains active and subject to these Terms and Conditions.

Redemption of Rewards

Once the required number of Paw Print Stamps have been collected, Customers may redeem the applicable reward stated on the loyalty card, subject to availability and any applicable restrictions.

The completed loyalty card must be presented at the time the reward is redeemed.

Upon redemption, the completed loyalty card shall be retained by Boops & Kisses Pet Care and a new loyalty card will be issued.

Unless otherwise authorised, only one completed loyalty card may be redeemed against any single transaction.

Combining Loyalty Rewards

Where a loyalty card contains completed sections for both Dog Grooming services and Other Services, eligible rewards may be combined towards a qualifying Dog Grooming appointment only.

Combined rewards cannot be redeemed against:

• non-grooming services;
• products;
• gift purchases;
• alternative bookings; or
• any other transaction unless expressly authorised.

Multiple loyalty cards cannot be combined, pooled or redeemed together unless prior approval has been provided by Boops & Kisses Pet Care.

Transfer of Loyalty Cards

Customers may request to transfer their loyalty card to a friend or family member.

Upon transfer, the original cardholder permanently gives up all rights, benefits and entitlement associated with the card, including any accumulated Paw Print Stamps.

Once transferred, ownership of the loyalty card cannot be reclaimed by the original holder.

Fraud, Misuse and Abuse

Boops & Kisses Pet Care reserves the right to refuse the awarding or redemption of Paw Print Stamps, cancel rewards, invalidate loyalty cards or terminate participation where it reasonably suspects:

• fraud;
• misuse;
• tampering;
• duplication;
• alteration of loyalty cards; or
• attempts to obtain unfair benefit from the Scheme.

Any loyalty card that has been copied, altered, forged, damaged intentionally or otherwise manipulated may be declared invalid.

Any decision made by Boops & Kisses Pet Care under this section shall be final.

Recommend a Friend Promotion

The Recommend a Friend promotion is available only to existing customers of Boops & Kisses Pet Care.

The referred customer must be a new customer who has not previously received services from Boops & Kisses Pet Care.

Subject to these Terms, both the referring customer and the referred customer may receive a £5 discount against a qualifying Dog Grooming appointment.

The referred customer’s discount may be applied to their first qualifying booking.

The referring customer’s reward shall only become available once the referred customer has completed and paid in full for their first qualifying Dog Grooming appointment.

Where the referred customer cancels, fails to attend, or does not complete payment for their first qualifying appointment, the referral reward shall not be issued.

The referring customer’s name must be provided at the time of booking.

The Recommend a Friend discount:

• applies to Dog Grooming appointments only;
• cannot be used against standalone services;
• cannot be exchanged for cash or credit;
• cannot be combined with other offers unless expressly stated.

Only one referral discount may be redeemed per appointment.

Boops & Kisses Pet Care reserves the right to amend, suspend or withdraw the Recommend a Friend promotion at any time.

Missed Appointments and Short Notice Cancellations

Where Boops & Kisses Pet Care attends a confirmed appointment and:

• the Customer is unavailable;
• access is not provided;
• the service is refused;
• the appointment is cancelled upon arrival; or
• insufficient notice is provided,

we reserve the right to remove Paw Print Stamps from the Customer’s loyalty card.

Outstanding Payments

Where payment remains outstanding for more than forty-eight (48) hours following completion of a service, Boops & Kisses Pet Care reserves the right to remove Paw Print Stamps from the Customer’s loyalty card.

Any Paw Print Stamps removed under this clause shall not be reinstated, even if payment is subsequently received.

Competitions, Giveaways and Promotional Offers

Boops & Kisses Pet Care may operate competitions, prize draws, giveaways and promotional campaigns from time to time.

Boops & Kisses Pet Care reserves the right to amend, suspend, withdraw, cancel or substitute any competition, giveaway or promotional offer at any time without prior notice.

All decisions regarding competitions, giveaways and promotional offers shall be final.

Prizes:

• can be gifted to a friend or family member;
• have no cash value;
• cannot be exchanged for refunds, credit or alternative services.

Unless otherwise stated, prizes must be redeemed within one calendar month from the date the winner is notified.

Prize appointments remain subject to all applicable Boops & Kisses Pet Care policies and Terms and Conditions.

Additional charges may apply where services requested fall outside the scope of the advertised prize.

By entering competitions or promotions, participants consent to Boops & Kisses Pet Care announcing winners’ first names and using relevant photographs for marketing purposes unless otherwise agreed.

Withdrawal of the Scheme

Where the Scheme is withdrawn or discontinued, Boops & Kisses Pet Care may, at its discretion, provide reasonable consideration to customers with partially completed loyalty cards.

No cash payment, compensation, refund or replacement benefit shall be payable.

Monthly Offers

Customers must choose between receiving a monthly promotional offer or receiving a Paw Print Stamp for the same appointment. Both benefits cannot be claimed together unless expressly stated.

Monthly offers:

• are valid only during the advertised calendar month;
• can be gifted to a friend or family member;
• cannot be carried forward.

Monthly offers must be claimed before payment is made. No retrospective discounts, refunds, credits or adjustments will be provided where an offer was not claimed at the time of payment.

Only one monthly offer may be redeemed per appointment.

Monthly offers cannot be combined with:

• loyalty rewards;
• referral discounts;
• competition prizes;
• vouchers;
• other promotions; or
• special offers,

unless expressly authorised.

Monthly offers have no cash value and cannot be exchanged for cash, credit, refunds or alternative services.

All monthly offers are subject to appointment availability.

Boops & Kisses Pet Care reserves the right to amend, suspend, replace or withdraw any monthly offer at any time without prior notice.

Privacy Policy

Last Updated: 12 July 2026
Effective Date: 09 Sep 2024

Introduction

Boops & Kisses Pet Care (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and otherwise process your personal information when you visit our website, book or use our services, communicate with us, or otherwise interact with Boops & Kisses Pet Care.

This Privacy Policy should be read together with our Terms and Conditions, Cookie Policy and any other policies published on our website.

By providing your personal information, booking our services or otherwise interacting with Boops & Kisses Pet Care, you acknowledge that your personal information will be processed in accordance with this Privacy Policy and applicable data protection legislation.

Data Controller

For the purposes of the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and all other applicable data protection legislation, Boops & Kisses Pet Care is the data controller responsible for your personal information.

If you have any questions regarding this Privacy Policy or the way in which your personal information is processed, you may contact us using the details below:

Boops & Kisses Pet Care

Email: boop@boopsandkisses.co.uk

Telephone: 07948 171767

Our Commitment to Data Protection

Boops & Kisses Pet Care processes personal information in accordance with the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), where applicable, and all other relevant legislation governing the protection of personal information.

We are committed to processing personal information lawfully, fairly and transparently, whilst taking appropriate technical and organisational measures to safeguard the confidentiality, integrity and security of the information entrusted to us.

We collect and retain personal information only where it is reasonably necessary to:

• provide our services;
• administer bookings;
• maintain customer records;
• communicate with customers;
• protect animal welfare;
• comply with legal and regulatory obligations;
• protect our legitimate business interests; and
• establish, exercise or defend legal claims where necessary.

Information We Collect

Depending upon the services you request, we may collect and process the following categories of personal information:

• your full name;
• postal address;
• email address;
• telephone number;
• payment information;
• details relating to your pet or pets;
• veterinary practice details;
• emergency contact information;
• appointment history;
• correspondence and communications with you; and
• any additional information you voluntarily provide.

Emergency contact information may include:

• full name;
• postal address;
• telephone number; and
• email address.

Where necessary for the provision of our services, we may also process information relating to your pet’s medical conditions, medication requirements, behavioural characteristics, dietary requirements or other information relevant to their care and welfare.

How We Collect Personal Information

Personal information may be collected directly from you when you:

• complete booking or registration forms;
• contact us by telephone;
• contact us by email;
• communicate through social media;
• send messages using online messaging platforms;
• make enquiries regarding our services;
• place an order;
• book an appointment; or
• otherwise communicate with us.

We may also automatically collect limited technical information through your use of our website, including by means of cookies and similar technologies, as explained within our Cookie Policy.

Where appropriate and lawful to do so, we may obtain information from publicly available sources where this assists us in providing our services or communicating with you.

How We Use Your Personal Information

We may process your personal information for purposes including, but not limited to:

• administering bookings and appointments;
• providing pet care services;
• maintaining customer records;
• communicating regarding appointments and services;
• processing payments;
• responding to enquiries;
• contacting veterinary professionals during emergencies where necessary;
• complying with legal and regulatory obligations;
• preventing fraud;
• protecting our legal rights;
• enforcing our Terms and Conditions;
• improving our services; and
• improving the performance and functionality of our website.

We will only process your personal information where we have a lawful basis for doing so under applicable data protection legislation.

Where we wish to use your personal information for any purpose not covered by this Privacy Policy, we will obtain your consent where required by law or otherwise identify an appropriate lawful basis before doing so.

Lawful Basis for Processing

We process personal information under one or more of the lawful bases set out within Article 6 of the UK GDPR.

Contractual Necessity

Where processing is necessary in order to enter into or perform our contract with you, including the provision of pet care services, appointment management and customer communications.

Legal Obligation

Where processing is necessary in order to comply with legal obligations, including obligations relating to taxation, accounting, insurance, health and safety, consumer protection and animal welfare legislation.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes:

• operating and managing our business;
• maintaining customer records;
• preventing fraud;
• protecting our legal interests;
• improving our services;
• maintaining website functionality; and
• ensuring the safety of our staff, customers and animals.

Consent

Where consent is required by law, including certain marketing communications or the placement of non-essential cookies, we will obtain your consent before processing your personal information. You may withdraw your consent at any time, although this will not affect the lawfulness of any processing carried out before consent was withdrawn.

Sharing Your Personal Information

Boops & Kisses Pet Care treats all personal information as confidential and will never sell, rent or trade your personal information to third parties for marketing purposes.

We may disclose your personal information where it is reasonably necessary for the provision of our services or where required by law.

Your personal information may be shared with:

• veterinary practices involved in the care or treatment of your pet(s);
• emergency services where necessary to protect life, health or animal welfare;
• insurers, accountants, solicitors and other professional advisers;
• payment service providers;
• website hosting providers and information technology service providers;
• website analytics providers;
• regulatory authorities;
• law enforcement agencies;
• courts or tribunals; and
• any other third party where disclosure is required or permitted by law.

Where third-party service providers process personal information on our behalf, they are required to process such information only in accordance with our instructions and applicable data protection legislation.

Should Boops & Kisses Pet Care be sold, merged, incorporated into another business or otherwise transferred, personal information may form part of the business assets transferred to the new owner or operator. Any such transfer shall be carried out in accordance with applicable data protection legislation.

International Transfers

Boops & Kisses Pet Care primarily stores and processes personal information within the United Kingdom.

Where personal information is transferred outside the United Kingdom, we shall take appropriate steps to ensure that such information continues to receive an adequate level of protection in accordance with the UK GDPR and other applicable legislation.

Data Retention

We retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, enforce our contractual rights and maintain appropriate business records.

Customer Records

Customer records may be retained for a period of up to three (3) years following the date on which our services were last provided.

Inactive Customer Accounts

Customer accounts that remain inactive for a continuous period of three (3) years may be permanently deleted together with associated personal information, unless retention is required by law or for another lawful purpose.

Pending Orders

Orders awaiting payment may be cancelled after seven (7) days where payment has not been received.

Failed Orders

Orders that fail during the purchasing process may be removed from our systems after seven (7) days.

Cancelled Orders

Cancelled orders may be permanently deleted after three (3) days.

Completed Orders

Information relating to completed orders and services shall be retained for such period as is necessary to comply with accounting, taxation, insurance, consumer protection and other legal or regulatory requirements.

Where required, personal information may be retained beyond the periods referred to above for the purposes of:

• complying with legal obligations;
• preventing fraud;
• safeguarding animal welfare;
• resolving disputes;
• responding to complaints;
• protecting our legal rights; or
• establishing, exercising or defending legal claims.

Anonymous statistical and analytical information that cannot identify an individual may be retained indefinitely.

Your Rights

Subject to applicable data protection legislation, you may have the following rights in relation to your personal information:

• the right to request access to your personal information;
• the right to request correction of inaccurate or incomplete information;
• the right to request erasure of your personal information in certain circumstances;
• the right to request restriction of processing;
• the right to object to certain processing activities;
• the right to request the transfer of your personal information to another organisation where applicable;
• the right to withdraw consent where processing is based upon consent; and
• the right to lodge a complaint with the Information Commissioner’s Office (“ICO”).

These rights are not absolute and may be subject to exemptions or legal limitations.

Before responding to any request relating to your personal information, Boops & Kisses Pet Care may request sufficient information to verify your identity.

Requests concerning personal information should be submitted using the contact details provided within this Privacy Policy.

Security of Personal Information

Boops & Kisses Pet Care takes reasonable technical and organisational measures designed to safeguard personal information against accidental loss, unauthorised access, misuse, disclosure, alteration or destruction.

Access to personal information is restricted to those persons who require such access for legitimate business purposes.

Whilst every reasonable effort is made to protect personal information, no method of electronic transmission, internet communication or electronic storage can be guaranteed to be completely secure.

Accordingly, the transmission of information to us is undertaken at your own risk.

Changes to this Privacy Policy

Boops & Kisses Pet Care reserves the right to amend and update this Privacy Policy at any time.

Any amendments shall become effective immediately upon publication on our website unless otherwise stated.

Where appropriate, we may also notify customers of significant changes through our social media platforms.

Continued use of our website or services following publication of an updated Privacy Policy shall constitute acceptance of the revised policy.

Contact Details

If you have any questions regarding this Privacy Policy or the processing of your personal information, you may contact us using the details below:

Boops & Kisses Pet Care

Email: boop@boopsandkisses.co.uk

Telephone: 07948 171767

We will endeavour to investigate and respond to all privacy-related enquiries within a reasonable period.

Complaints

If you are dissatisfied with the manner in which Boops & Kisses Pet Care has processed your personal information, we encourage you to contact us first so that we may attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the United Kingdom’s independent authority responsible for upholding information rights and data protection legislation.

Further information regarding your rights or the complaints process can be obtained directly from the Information Commissioner’s Office.

Cookie Policy

Last Updated: 12 July 2026
Effective Date: 9 September 2024

Introduction

This Cookie Policy explains how Boops & Kisses Pet Care (“we”, “our” or “us”) uses cookies and similar technologies when you visit or interact with our website.

This Cookie Policy should be read alongside our Privacy Policy, which explains how we collect, process and protect personal information.

By continuing to use our website, you acknowledge that cookies may be used in accordance with this Cookie Policy and any cookie preferences you have selected.

What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies enable websites to recognise your device, remember certain information about your visit and improve the functionality, security and performance of the website.

Cookies may be placed by Boops & Kisses Pet Care (“first-party cookies”) or by carefully selected third-party service providers (“third-party cookies”).

Types of Cookies We Use

Essential Cookies

Essential cookies are necessary for the operation, functionality and security of our website.

These cookies enable core website functions including, but not limited to:

• website security;
• page navigation;
• booking functionality;
• shopping basket functionality (where applicable);
• user authentication; and
• cookie preference management.

As these cookies are necessary for the operation of the website, they cannot ordinarily be disabled through our cookie management system.

Analytics Cookies

Analytics cookies help us understand how visitors use our website.

These cookies may collect anonymous information regarding:

• pages visited;
• time spent on the website;
• navigation between pages;
• website performance; and
• general visitor behaviour.

This information assists us in improving our website, services and customer experience.

Functionality Cookies

Functionality cookies allow our website to remember choices you have previously made, including preferences and settings, in order to provide a more personalised browsing experience.

Marketing Cookies

Where used, marketing cookies help us measure the effectiveness of advertising campaigns and display advertisements that may be more relevant to your interests.

Marketing cookies will only be placed where required by law after you have provided your consent.

Third-Party Cookies

Our website may use third-party services that place cookies on your device.

These providers may include, but are not limited to:

• Google Analytics;
• payment service providers;
• website hosting providers;
• embedded social media content;
• embedded video services; and
• website functionality providers.

Boops & Kisses Pet Care does not control third-party cookies. Customers should refer to the relevant third party’s own privacy and cookie policies for further information regarding their use of cookies.

Cookie Consent

Where required by applicable law, Boops & Kisses Pet Care will request your consent before placing any non-essential cookies on your device.

You may accept, reject or customise your cookie preferences through the cookie consent banner displayed when you first visit our website.

Your cookie preferences may be updated or withdrawn at any time through the cookie settings available on our website.

Managing Cookies

Most internet browsers allow you to manage cookies through the browser settings.

Depending upon your browser, you may:

• delete existing cookies;
• block future cookies;
• receive notifications before cookies are placed; or
• disable certain categories of cookies.

Please note that disabling certain cookies may affect the functionality, security or performance of our website and may result in certain features becoming unavailable.

Data Collected Through Cookies

Where cookies collect information capable of identifying an individual, such information shall be processed in accordance with our Privacy Policy and applicable data protection legislation.

Further information regarding how personal information is processed can be found within our Privacy Policy.

Changes to this Cookie Policy

Boops & Kisses Pet Care reserves the right to amend and update this Cookie Policy at any time.

Any amendments shall become effective immediately upon publication on our website unless otherwise stated.

We recommend that users review this Cookie Policy periodically to remain informed of how cookies are used.

Contact Information

If you have any questions regarding this Cookie Policy or the use of cookies on our website, please contact:

Boops & Kisses Pet Care

Email: boop@boopsandkisses.co.uk

Telephone: 07948 171767

Cookie Consent Banner

Where supported by our website, cookie consent preferences are managed through our website’s cookie consent platform.

The following shortcode may be used to display the cookie policy or consent management functionality where supported by the website:

Last Updated: 02 April 2026
Effective Date: 02 April 2026

Policy Statement

Boops & Kisses Pet Care is committed to providing and maintaining, so far as is reasonably practicable, a safe and healthy working environment for all persons who may be affected by its business activities, including customers, visitors, contractors and animals entrusted to its care.

Boops & Kisses Pet Care shall comply with the requirements of the Control of Substances Hazardous to Health Regulations 2002 (as amended) (“COSHH Regulations”) and all other applicable health and safety legislation.

Appropriate measures shall be implemented to identify, assess, control and monitor risks arising from hazardous substances used in connection with the operation of the business.

Scope

This Policy applies to all activities undertaken by Boops & Kisses Pet Care within its home-based grooming salon and to all hazardous substances used in connection with the provision of its services.

As a sole trader, the proprietor is responsible for ensuring compliance with this Policy and all applicable legal obligations.

Responsibilities

Boops & Kisses Pet Care shall be responsible for:

• carrying out and reviewing COSHH risk assessments;
• identifying hazardous substances used within the business;
• implementing appropriate control measures to minimise risks;
• ensuring hazardous substances are used, handled and stored safely;
• complying with manufacturers’ instructions and Safety Data Sheets (SDS), where available;
• maintaining appropriate standards of cleanliness and hygiene throughout the salon; and
• reviewing this Policy on a regular basis.

Hazardous Substances

The business seeks, wherever reasonably practicable, to use products that present the lowest foreseeable risk whilst remaining suitable for their intended purpose.

Hazardous substances used within the salon may include, but are not limited to:

• dog shampoos and conditioners;
• grooming sprays and coat treatments;
• detangling products;
• disinfectants and sanitisers;
• cleaning chemicals;
• ear cleaning solutions;
• eye cleaning solutions; and
• any other products requiring assessment under the COSHH Regulations.

The use of vegan-friendly or low-toxicity products does not remove the requirement to assess and control any potential hazards associated with their use.

COSHH Risk Assessments

Suitable and sufficient COSHH risk assessments shall be completed for hazardous substances where required.

Risk assessments shall consider, where applicable:

• skin contact;
• eye contact;
• inhalation of vapours, aerosols or sprays;
• accidental ingestion;
• allergic reactions;
• environmental hazards; and
• any risks to animals, customers or visitors.

Safety Data Sheets (SDS), where supplied by the manufacturer, shall be obtained and retained where reasonably practicable.

Control Measures

Boops & Kisses Pet Care shall implement appropriate control measures to minimise exposure to hazardous substances.

Such measures may include:

• selecting products with the lowest reasonably practicable level of hazard;
• complying with manufacturers’ instructions;
• avoiding unnecessary mixing of chemicals;
• ensuring adequate ventilation within the grooming salon;
• maintaining appropriate standards of hygiene;
• washing hands following the handling of hazardous substances;
• cleaning work surfaces following use; and
• preventing unnecessary exposure of animals to cleaning products or chemicals.

Personal Protective Equipment (PPE)

Suitable Personal Protective Equipment (“PPE”) shall be worn where identified by the relevant risk assessment or manufacturer guidance.

PPE may include:

• disposable or reusable protective gloves;
• protective aprons or clothing; and
• any additional protective equipment considered necessary for the safe use of specific substances.

PPE shall be maintained in good condition and replaced where damaged, contaminated or no longer fit for purpose.

Storage of Hazardous Substances

Hazardous substances shall be stored securely to minimise the risk of accidental exposure, contamination or misuse.

Where reasonably practicable, substances shall:

• remain in their original containers;
• be clearly labelled;
• be stored in accordance with manufacturers’ recommendations;
• be kept in a cool, dry location; and
• be stored away from animals, food preparation areas and unauthorised access.

Emergency Procedures

Appropriate action shall be taken in the event of any accidental spill, leak or exposure involving a hazardous substance.

Emergency procedures may include:

• immediate containment and safe cleaning of spills;
• rinsing affected skin or eyes with clean water;
• following first aid instructions provided by the manufacturer;
• seeking medical advice where appropriate; and
• obtaining veterinary advice where an animal may have been exposed.

Where applicable, emergency procedures contained within the relevant Safety Data Sheet shall be followed.

First Aid

A suitably stocked first aid kit shall be maintained within the grooming salon.

Any accidents, incidents, adverse reactions or exposure to hazardous substances shall be recorded and reviewed to reduce the likelihood of recurrence.

Waste Disposal

Hazardous substances, empty containers and associated waste shall be disposed of responsibly and, where applicable, in accordance with manufacturers’ instructions and local authority waste disposal requirements.

No hazardous substance shall be disposed of through drains or watercourses unless such disposal is expressly permitted by the manufacturer and applicable environmental guidance.

Monitoring and Review

Compliance with this Policy shall be monitored on an ongoing basis.

COSHH risk assessments shall be reviewed:

• at least annually;
• following the introduction of any new hazardous substance;
• following any accident or incident;
• where working practices change; or
• where legislation or guidance is updated.

Record Keeping

Boops & Kisses Pet Care shall maintain, where applicable:

• COSHH risk assessments;
• Safety Data Sheets;
• product information;
• incident and accident records; and
• records of any reviews undertaken under this Policy.

Policy Review

This Policy shall be reviewed annually or sooner where there is any significant change in legislation, products used, working practices or other circumstances that may affect its effectiveness.

Boops & Kisses Pet Care reserves the right to amend this Policy at any time in order to ensure continued compliance with applicable legislation and the safe operation of the business.